EcoCart and Carbon Offset FAQs

  • What does carbon neutral mean?

    When we say orders will be “carbon neutral” (“net zero” is another term you’ll hear), that means that we will eliminate, capture, or otherwise mitigate all of the carbon emissions created from making a  product and shipping them to a customer.
  • What is a carbon neutral order?

    Carbon neutral shipping refers to a retailer’s practice of eliminating the environmental damage from shipping a specific package by offsetting the footprint through carbon offsetting projects.
  • What is a carbon offset?

    Carbon offsets are a practical and effective way to reduce the effects of climate change by funding wind, solar, and other renewable energy projects. You can see the projects we support here.
  • How does a carbon offset project work?

    When you pay a bit extra to make your order carbon neutral, you fund projects that reduce greenhouse gas (GHG) emissions like protecting forests or building wind farms. Carbon offsets let you pay to reduce the global GHG total instead of making radical or impossible reductions of your own. But n...
  • Do carbon offsets really work?

    Carbon offsets work by way of paying for others to reduce emissions or absorb carbon dioxide in an effort to compensate for your own emissions. Not all carbon offsets are created equal, so there are third-party agencies and nonprofits that work to independently verify claims made by carbon offset...
  • Why did you choose the projects on your website specifically?

    After each project has been verified by EcoCart on all six major carbon standards, they then go through and hand-select all projects based on those that also have a strong element of social good. EcoCart additionally tries to focus on projects that are as geographically diverse as possible, so th...
  • Where can I learn more about the project(s) you support?

    Currently we are supporting the Garcia River Forrest Project. You can find all information and photos here, as well as the verification body that verifies this project and the different sustainable development goals this project supports.
  • How does EcoCart work?

    We direct the carbon offset funds to certified carbon offset projects like planting trees or building wind farms. We have scoured the globe for carbon offset projects that are truly additive (meaning new), permanent, and without unintended consequences (i.e., creating more carbon elsewhere, like ...
  • Why was there this Carbon Neutral Order Product added to my cart?

    When you click the checkbox to make your order carbon neutral, EcoCart adds a product to your cart in order to increase your cart total so we can fund certified carbon offset projects.  Big Commerce has a “closed cart system” meaning the only way to increase the cart total is to add this product ...
  • Is EcoCart legit?

    Yes, EcoCart is legit! We work with independently verified carbon offsetting programs to purchase carbon offsets from verified and vetted projects - you can rest assured that you are truly making a difference in the fight against climate change.
  • Where will the money be going?

    EcoCart has scoured the globe for carbon offset projects that are truly additive (meaning new), permanent, and without unintended consequences (i.e., creating more carbon elsewhere, like a game of Whack-a-Mole). All of our projects are independently certified to internationally recognized standar...
  • How do you find the emissions of each order?

    EcoCart's robust algorithm calculates the carbon emissions from both manufacturing and shipping each unique order by looking at variables such as raw materials, manufacturing process, product weight, shipping distance, and more. This process determines the amount of kgs of CO2 that is emitted fr...
  • Is my EcoCart carbon offset donation refundable?

    If your product hasn't shipped you are eligible for a refund of your carbon offset donation.  If your product has shipped we are unable to provide a refund for your carbon offset donation.